Because their wellbeing is most important, the TLC or Tender Loving Call, is a daily lookout call to make sure your loved one is doing well.
The call that takes care of you…
- Share with a Serena advisor the needs of your loved one.
- We schedule a call every day at the same time.
- We’ll talk with your loved one and verify their wellbeing.
- If they don’t respond, we will call the emergency contact.
- In case no one responds, we will go to his or her home and investigate his or her situation.
- Upon contracting the TLC servicer, you may provide an access code or copies of keys if you desire, we always maintain a confidential and secure management of information.
Learn more about our servicesIf you want more information, make an appointment, we are here to help..